Skip to main content

RyanTech releases embedded support for Office365


Today we are proud to release our custom Office365 app which comes free of charge to all of our clients.  We are deploying the app across all of our instances so we wanted to take a moment to talk a little about what you'll experience.  This is just one more reason why our Office365 clients are more satisfied than any others and we hold a 100% satisfaction rate in our ZenDesk ticketing system and have for 18 months running!

We have deployed this new widget to assist our clients in reaching out for any questions related to Office365 or any of our products and solutions!  So, let's take a moment to view what we've done!

Outlook Desktop Users: When you open up Outlook the next time you're going to see a new icon on the Office Ribbon.  At the top right you'll want to look for our logo charm which looks like the image below: 


When you click that button a new add-in that we've deployed just for you will fly out in your Outlook Desktop client.  The add-in looks just like the image below.  Just fill it out with your relevant request and press the "Click to Continue" button at the bottom.  This will create an email for you, addressed to us and generate a tracking ticket in our ticketing system where our team will directly handle your request.  We're doing everything we can to give you the best support ever and we're very proud of the work we've done here to help support your needs in Office365.  

Also, if you just have a quick question click the CHAT button at the bottom during normal business hours and if it's after hours, no worries we'll still be notified and try to get back to you right away!

You'll see this deployed on all tenants as we have begun doing so today!  Also, remember that you can register for our help center at any time by going to http://ryantech.me/help and use your email address and a password created by you to look at articles, how-tos and more!

At your service, we are!

Follow us on Twitter @ryantechinc and on Facebook at http://facebook.com/ryantech for deals, prizes and general knowledge on Office365 and all of our Cloud Solutions Products and Services!

Comments

Post a Comment

Thank you for your comment which is being moderated and should be approved soon.

Popular posts from this blog

WIT - What you may not know about this phrase...

Wit is defined as a form of intelligent humor of course, however, the WIT I'm referring to is not that simple.  It's an acronym that our partner Microsoft uses alongside many other other organizations and partners throughout the industry.  This blog is all about how these "WIT" people have enabled RyanTech. W OMEN I N T ECHNOLOGY At RyanTech we've worked very hard to create an image of credibility, investment and second to none support for our customers.  Over the years we've invested time in organizations such as EO ( The Entrepreneur's Organization ), IAMCP ( The International Association of Microsoft Channel Partners ) as well as the MCC ( Microsoft Community Connections ) and participated in the Partner Engagement Board for Microsoft's Worldwide Partner Conference.  All of these engagements have brought value to Me as the CEO and the company as a whole however what's most important about these engagements is that it's taught me to h...
Post a Comment
Read more

Microsoft Partnering with Dominion for DMX system

When the rumors became reality this morning about Dominion releasing a DMS at NADA this year I was delighted!  I had multiple people email me, call me, tweet and even text me asking if we knew about the "BIG NEWS!" and they all asked how I feel about it. And then I read Ralph Paglia's post.  What an absolute pollution of the industry some posts have become and this one in my humble opinion tops the list as the most poorly written blog post in history.  If you're going to get all emotional and sprinkle the internet with your bathroom opinions, do it there.  Why would I say something this bold?  Allow me a moment to explain the reality of what is going on instead of the garbage you might read elsewhere. Microsoft doesn't build DMS systems, they empower their partners who have earned Microsoft's respect.  The relationship between Microsoft and Dominion is simple, Dominion is a member of the Microsoft Partner Network.  This means that Do...
Post a Comment
Read more

When Partners Partner

* When Partners Partner, great things happen.                Such is the case for RyanTech and eLeaderTech. Microsoft Partner eLeaderTech, located in Salt Lake City, UT had been developing a product called Executing the Standards, a.k.a. "ETS",  for over 3 years.  In their attempt to build out the software in the .Net framework as well as many other third party objects, the system began to take a road of its own in the sense that the software almost seemed to have a mind of it's own.  Due to the many different programmers and companies involved in the buildout over the years, the code had become unmanageable and the software suffered a potential self destruction. Enter RyanTech, another Microsoft Partner that had been providing ETS with Data Services through its API for a product called DMSi.  The relationship between the Founder of eLeaderTech, David Ibarra, and RyanTech's Founder, Kevin McMillen started to bl...
Post a Comment
Read more