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RyanTech releases embedded support for Office365


Today we are proud to release our custom Office365 app which comes free of charge to all of our clients.  We are deploying the app across all of our instances so we wanted to take a moment to talk a little about what you'll experience.  This is just one more reason why our Office365 clients are more satisfied than any others and we hold a 100% satisfaction rate in our ZenDesk ticketing system and have for 18 months running!

We have deployed this new widget to assist our clients in reaching out for any questions related to Office365 or any of our products and solutions!  So, let's take a moment to view what we've done!

Outlook Desktop Users: When you open up Outlook the next time you're going to see a new icon on the Office Ribbon.  At the top right you'll want to look for our logo charm which looks like the image below: 


When you click that button a new add-in that we've deployed just for you will fly out in your Outlook Desktop client.  The add-in looks just like the image below.  Just fill it out with your relevant request and press the "Click to Continue" button at the bottom.  This will create an email for you, addressed to us and generate a tracking ticket in our ticketing system where our team will directly handle your request.  We're doing everything we can to give you the best support ever and we're very proud of the work we've done here to help support your needs in Office365.  

Also, if you just have a quick question click the CHAT button at the bottom during normal business hours and if it's after hours, no worries we'll still be notified and try to get back to you right away!

You'll see this deployed on all tenants as we have begun doing so today!  Also, remember that you can register for our help center at any time by going to http://ryantech.me/help and use your email address and a password created by you to look at articles, how-tos and more!

At your service, we are!

Follow us on Twitter @ryantechinc and on Facebook at http://facebook.com/ryantech for deals, prizes and general knowledge on Office365 and all of our Cloud Solutions Products and Services!

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